Privacy policy
Last updated: Jan 15, 2024
This Privacy Policy describes how One Shop Depot (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from OneShopDepot.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details: name, address, phone number, email.
- Order information: name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information: username, password, security questions.
- Shopping information: items you view, put in your cart, or add to your wishlist.
- Customer support information: information you include in communications with us.
Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site and your account.
For specific information about the Cookies we use related to powering our store with Shopify, see Shopify Cookies Policy.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies supporting our Site and Services, such as Shopify.
- Payment processors collecting payment information to process your orders.
Any information obtained from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
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Providing Products and Services: We use your personal information to provide the Services, including processing payments, fulfilling orders, sending notifications, managing accounts, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.
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Marketing and Advertising: We use your personal information for marketing and promotional purposes, including sending communications and showing advertisements for products or services.
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Security and Fraud Prevention: We use your personal information to detect and take action regarding possible fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials safe.
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Communicating with You: We use your personal information to provide customer support and improve our Services.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to powering our store with Shopify, see Shopify Cookies Policy.
Most browsers automatically accept Cookies, but you can choose to set your browser to remove or reject Cookies. Note that blocking Cookies may impact your user experience and certain features and functionality may not work correctly.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties performing services on our behalf.
- With business and marketing partners, including Shopify.
- When directed, requested, or consented to by you.
We have, in the past 12 months, disclosed the following categories of personal information about users for the purposes set out above:
- Identifiers: basic contact details, certain order and account information.
- Commercial information: order information, shopping information, customer support information.
- Internet or other similar network activity: Usage Data.
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
We have “sold” and “shared” personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers | Business and marketing partners |
| Commercial information | Business and marketing partners |
| Internet or other network activity | Business and marketing partners |
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion.
Security and Retention of Your Information
No security measures are perfect, and we cannot guarantee "perfect security." We recommend not using unsecure channels to communicate sensitive or confidential information to us.
Retention of your personal information depends on factors like maintaining your account, providing the Services, complying with legal obligations, and enforcing contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal information:
- Right to Access / Know: Request access to personal information we hold about you.
- Right to Delete: Request the deletion of personal information we maintain about you.
- Right to Correct: Request correction of inaccurate personal information we maintain about you.
- Right of Portability: Request a copy of the personal information we hold about you and transfer it to a third party.
- Right to Opt out of Sale or Sharing or Targeted Advertising: Direct us not to "sell" or "share" your personal information or opt out of processing for "targeted advertising."
We use Shopify's ad services, such as Shopify Audiences, to personalize advertising on third-party websites. To restrict Shopify merchants using your personal information for these services, visit Shopify Privacy Settings.
Complaints
If you have complaints about how we process your personal information, contact us. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms.
Contact
For questions about our privacy practices or this Privacy Policy, contact us at email contact@oneshopdepot.com.